Hello, I'm Reham.

A user-centric knowledge management specialist based in Alexandria, VA.

Empathetic. Creative. Resourceful.

With my deep understanding of information architecture, content strategy, and UX design principles, I create user-centric content and engaging experiences that resonate with audiences and deliver results.

My Work

Pearson Taxonomy

Content Strategy, Information Architecture

I architected a taxonomy that provided structure for training content, knowledge base resources, and workflows.

Pearson Content Development SOP

Standard Operating Procedure Enhancement

I defined a new standard operating procedure (SOP) that ensured content deliverables in half the time and effort.

ID.me Chatbot Roy

Conversational Design, Chatbot

I collaborated with the Chatbot Administrator to improve the chatbot content and experience for ID.me customers.

ID.me Help Center Redesign

Taxonomy, Content Strategy, Zendesk Knowledge

I played a key role in the development of the content taxonomy and content strategy to redesign the ID.me Help Center.

Korean American Perspectives

Podcast, End-to-end Production, Distribution

I led video, text, and graphic design for the Korean American Perspectives Podcast, and managed the transformation of the podcast into a videocast.

2020 CKA Gala

Multimedia Production, Copywriting

I filmed, edited, and produced videos to fulfill the Council of Korean Americans' promotional marketing, social media, and overall content needs.

2020 CKA Gala Embrace Unity Award: Steve & Mary Park

End-to-end Production, Animation

Steve & Mary Park talk about their upbringing as Korean Americans, where the inspiration to start a non-profit came from, and how Little Lights has completely changed their lives. 

Three Stages of Crisis.mp4

Richard Levick's Take on the Three Stages of Crisis

End-to-end Production, Thought Leadership

This video is an interview with Richard Levick of Levick based in Washington, D.C. Here, he talks with CEO of Wexler LLC, Zeev Wexler, about the three stages of crisis.

Rooftop Chimney Inspection.mp4

The Dangers of Carbon Monoxide

End-to-end Production, Animation

This is an informative video from Rooftop Chimney Sweeps on the dangers of carbon monoxide and the best practices homeowners can do to avoid carbon monoxide-related incidents.

Novel Tea Café

End-to-end Production, Interview

I pitched the student entrepreneur spotlight and kicked off the series with Cody But, the founder of Novel Tea Café. I wrote the interview questions, filmed, and edited this video.

Editorial Contributions

SEARCH ENGINE JOURNAL | MARKETING ANALYTICS 9 JULY 2022

Data visualization is the act of taking information (data) and placing it into a visual context, such as a map or graph.

BLOGGING TIPS | CONTENT OPTIMIZATION TOOLS 7 JULY 2022

Clearscope is a powerful copywriting tool that specializes in marketing content, increasing conversion rate, and engagement activity.

ADCORE | BLOG • 28 JUNE 2022

SEO analysts are among the most in-demand roles in many industries, including marketing, business, e-commerce, and more.

THE SOCIAL MEDIA MONTHLY | ADVERTISING • 8 JUNE 2022

What do AT&T, Gillette, FedEx, Bank of America, Caesars, Allegiant, and Ford all have in common besides being major corporations?